FAQs

How should my cake be stored?

All cakes are baked just before delivery/collection day to ensure quality and freshness and should be consumed within 48 hours.

 

I advise to store your cake in a cool dry place, away from direct sunlight. Please don’t place the cake in the refrigerator, as the humidity and condensation can damage cake’s sugar work. After cake is cut, feel free to store your cake in portions, wrapped individually in air tight container. Cake should be eaten within 72h or frozen. Cake storage, made date and used by date will be provided together with cutting instructions and storage instructions and given to your venue or yourself on collection/ delivery. 

Can I have my cake decorated with fresh flowers?

 

I would be happy to supply you with fresh flowers for your wedding cake, however many clients  prefer their florist to supply flowers for the cake. As some flowers are not suitable for use on cakes, it is your responsibility to ensure that the flowers you choose are safe to come into contact with food. I am not responsible for any contamination caused to the cake due to the use of your own flowers.

Do you make allergy friendly cakes?

Yes, I do offer cakes suitable for special diets. All my cakes contain wheat, eggs and gluten, unless asked for allergy friendly cake that will be free of gluten, dairy, animal product. 

I have nuts in my kitchen and cannot guarantee cross contamination if you have a nut allergy, however I can eliminate them from the cake on request.

How far in advance do I need to book with you?

I normaly suggest to get in touch and check my availability as soon as you book your venue and your wedding date is confirmed. If you’re still not sure what style you’re after, it is not a problem, we can have an initial consolation and try and figure out what you want. The design process can happen at the later stage.

What is your cancelation policy?

LATE OR NON-PAYMENTS
Late or non-payments will result in loss of your booking date. In the event of a late or nonpayment, the order will not proceed until alternative funding has been agreed and payment
made in full. In these circumstances, subsequent completion of the order on the required date
will not be guaranteed and becomes Subject to Availability.
CANCELLATIONS:
WEDDING CAKES:12 weeks or more: 50% of the total cost will be retained. Less than 12 weeks:
100% of total payable.
OTHER CELEBRATION CAKES: 4 weeks or more: 25% non- refundable deposit will be retained. Less
than 4 weeks: 100% of total cost payable.
All cancellations must be made in writing. Verbal phone cancellations will not be binding.
CHANGE OF THE DATE:
If for any reason you wish to re-arrange the date of your party/ wedding, we will try its best
to accommodate these changes without any additional charges provided sufficient notice is
given and that we are able to provide a cake for the re-arranged date. However, if we are fully
booked on your new date and cannot provide the cake, it will be not possible to refund your
deposit. The limiting factor with any cake provision is usually the cake set-up. As a compromise,
it might be possible to provide you with the cake prior to your event date, but under these
circumstances it will become your responsibility to collect, deliver and set-up the cake at the
venue. If you cancel your cake order with us after requesting a change of the date no refunds
will be made to you (the client) under any circumstances.

 

When the final balance is due?

For wedding cakes, the final balance must be cleared 4 weeks before collection or delivery of your wedding cake, or 5 days for celebration cakes. 

Late or non-payments will result in loss of your booking date. In the event of a late or nonpayment, the order will not proceed until alternative funding has been agreed and payment made in full. In these circumstances, subsequent completion of the order on the required date will not be guaranteed and becomes Subject to Availability.

Do you have Terms & Conditions?

The Terms and Conditions of The Orchid Kitchen is a legal document and will be emailed to you after our initial consolation. I will ask you to sign it and send back as a bounding contract between two parties. 

Do your require deposit to secure my booking?

To secure the date of your wedding in my diary the deposit of £100 is required. It will be deducted from the final amount of your wedding cake. In order to secure a date for any other celebration cake the deposit of £30 is required. Outstanding balance will have to be paid 4 weeks before the wedding date/ delivery and 5 days for celebration cake collection date. 

Are you insured and registered with Environmental Health?

Yes, The Orchid Kitchen is insured (Public Liability insurance for Cake Makers and is registered with the Environmental Health and Trading Standards according to Food Safety and Hygiene (England) Regulations 2013.

 

Can I collect my wedding cake?

It’s not advisable, however if you wish to collect your wedding cake, it will be packaged appropriately and I will issue you with storage and transportation guidelines. The Orchid Kitchen will not be responsible of any damage that will occur once the cake left our premises.

Do you offer consultations and cake tasting?

My consultations are held as a Zoom meeting or Face Time/ phone call, and normally scheduled after you initial enquiry at the most suitable time for both of us. I am happy to offer a postal cake tasting box service for wedding cake customers. You can purchase these from my website if you want to taste my cakes before committing or you will receive one after making an official booking with me that is included in you wedding cake price.

How far will you deliver?

I’m based in Bristol and accepting booking from Bristol, Somerset, Gloucestershire, Costwolds and South West, as well as London area. Please enquire if your wedding venue is outside of these counties and I am happy to discuss the options.

 

Do you offer delivery and set- up services?

I offer delivery and set-up service for wedding cakes (in regards to celebration cakes, please email me directly theorchidkitchenbristol@gmail.com  The fee of the service will be calculated based on the distance to the venue. Please enquire for more precise delivery quote. 

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